Can I Return My Order?

Most of the products we sell on our site fall under our Worry-Free 14 day Return Policy! Meaning that these products can be returned anytime within 14 days of the date of delivery. However, please note that refunds are for the cost of the merchandise only, all shipping handling charges are none refundable, this includes original and return shipping charges.

All Items that are returned must be in new and unused condition with original tags attached and packed in original packaging, everything must be 100% intact with no rips or tears. We are very strict on this! If the costume any of its parts, or the original packaging is not in perfect, unused condition then we will not credit back your account.

The Following Items are NEVER Returnable:

- All Special Order Items - This includes mascots

- Any Item that has been worn, used or altered in any way

- Any Item without original packages, tags and/or missing pieces

- Special Delivery Props

- Clearance merchandise are also not refundable. All clearance items are sold "As Is"

- Wigs, beards, mustaches, facial or other artificial hair which includes hair pieces, hair clips/extensions, headbands, hair accessories, hats with attached hair

- Undergarments, socks, tights and stockings

- Prosthetics, fangs or other novelty teeth

- Cosmetics including make-up

The Follow items can only be returned if they are in their unopened factory-sealed, original packaging:

- Shoes & boots are also only eligible for a refund, if they are in original packaging and show no signs of wear please keep in mind that most of the boots and shoes do not come in half sizes.

- CD's and DVD's

- Party Supplies

How Do I Return An Item?

Follow these steps to initiate a request for return:

1.) Log into your account, this is located in the upper right corner of the website screen.

2.) Once in the my account section go to Track Your Recent Orders and click on the View Details link for the specific order that you would like to initiate the return request for.

3.) When you are in the order section, click on Add New RMA button.

4.) You will then choose the number of items you want to return in the Order Items section.

5.) In the Order Return Options section, you will choose the Reason and Method for the return.

6.) In the Comments section you can add any additional comments (this is optional)

7.) Once you are done click the Save RMA button and within 48 hours, we will respond with instructions on how to go about returning the item(s) back to us. Please do Not try to send any return items prior to going through the instructions that will be sent to you by email.

Please Note:

- You must send back your return via a traceable method, we suggest UPS, FedEx or USPS, if you send the returned item without any tracking number to be able to track the delivery and we do not receive the item, then we will not be responsible for crediting your account for the refund.

- Shipping charges are not refundable. It is also your responsibility to pay for the shipping of unwanted items back to us.

- All Items that are eligible for return must follow all of the return guidelines to be able to receive credit back.

- If the item is rejected due to condition or any of the above criteria, it will not be eligible for a refund. Also we will not just automatically return the item to you. All items that are rejected a refund only get returned to the customer if the customer authorizes EpicMovieCostumes.com to charge their credit card for the appropriate UPS return shipping fees. Otherwise, if items that are not claimed within 30 days they will be discarded or depending on the condition donated.

- All orders that are returned for credit and are accepted will be assessed with a 15% restocking fee which will be subtracted off the refund for the returned merchandise.

All refunds will be issued in the same manner that they were originally paid for, so if you paid for it by credit card we will credit your credit card back.  Once we have received your return and have approved the refund, your refund will be processed within 7 business days.

Does Epic Movie Costume have an exchange program?

We do not offer an exchange program at this time due to the quick stock turnover rate. So if you are looking for a different size in a particular costume or different costume all together, you have to place a new order for the correct costume size or specific costume type you are looking for on our website, then go through the above instructions on how to process a return for the incorrect size or costume type.

The reason we ask that you do this is because the item that you might want may be out of stock by the time we actually receive and process your return. This also ensures that you receive the correct costume in a timely manner. Please note that the return policies will apply to any returned items.

What if I order the wrong size?

We try our best to ensure you order the correct size, as all of our products offer an accurate size chart on their product page.  You can also check out our general size chart page. If for some reason you order a costume that is too large for you, we recommend trying to alter the costume to fit better. If you decide you want a different size all together you will have to order a new size and then put in for the return as stated above.

What if I received the wrong item or the item that I did receive was damaged or missing pieces?

While we make every effort to ship each customer the correct items in perfect condition sometimes we make mistakes in the fulfillment process. Or there might be times where the merchandise may be missing some pieces or it may have been damaged during shipping. In any of these situations we apologize for the inconvenience and we will do everything we can to ensure that the problem is taken care of in a timely manner.

Please contact us immediately in writing by clicking on the contact us button and completing the form. Make sure that in the subject line you Indicate what is wrong with the order (ex wrong item or missing pieces). Also be sure to include the order number (ID), your name and a detailed description of what is wrong with the item or order, the more detailed you are the better.

Important To Note:

- For any claims for damaged, missing or wrong items, you must contact EpicMovieCostumes.com in writing within 3 business days of receiving the order to let us know about any defective items. There are No Exceptions to this policy

- We will take care of any shipping costs that incur in order to get the correct item(s) over to you.

*Please Note : For defective, missing, or wrong items we do NOT refund the cost of the item/s.  We will first reship out the correct/non-defective item to you free of charge then if you still want to return the product you will have to go through the normal return policy and ship back both the defective and non defective items.  We do not refund the return or original shipping cost and the 15% restock fee will still apply to these returns as well.

How do I cancel an order?

We begin processing orders almost immediately after they are placed, so that they get sent out to the customer quickly and on time. However, this makes it hard to cancel or change the order once it is placed. So as we will try to make every attempt to cancel or change your order, we do NOT guarantee any change will be made. If we are not able to cancel or change the order you can always return it once you received it for a refund and place another order for the correct size or costume. Please note that the return policy guidelines apply here as well for any returns. We are unable to refund the original cost of shipping or the return shipping, if you decide you don't want the order.

Please contact us with any questions you may have or if you want to try and cancel or change your order. Please mention your order ID, name, email address and a detailed description of what you want canceled or changed on the order in the form.